Refund Policy

Last updated: March 6, 2026

1. Introduction

This Refund Policy explains your rights and our procedures regarding refunds for purchases made from BETTY BROWN WIGS LIMITED. By placing an order, you agree to this policy.

Company Information:
BETTY BROWN WIGS LIMITED
Company Number: 07035754
First Floor Osborne House
20 Victoria Avenue
Harrogate, HG1 5QY
United Kingdom
Email: eroamsholliday@outlook.com
Phone: +44 7865 049129

2. Eligibility for Refunds

You may request a refund under the following circumstances:

1. Order not delivered: If your order has not been delivered within the estimated delivery time.

2. Order not shipped: If we fail to dispatch your order after confirmation of payment.

3. Order not received: If the package was lost in transit or not received by you.

Refunds will be issued only if these conditions are met.

3. Refund Requests

• To request a refund, please contact us at eroamsholliday@outlook.com or +44 7865 049129 with your order number and relevant details.

• Refund requests must be made within 30 days of the expected delivery date.

4. Process of Refund

• Once your request is received and approved, we will process the refund to the original payment method.

• Refund processing may take 5–10 business days, depending on your bank or payment provider.

• You will receive a confirmation email when the refund has been issued.

5. Exceptions

• Orders that have been delivered and received by the customer, unless damaged or defective, are not eligible for a refund under this policy.

• Refunds for customs duties, import taxes, or fees charged by carriers are the responsibility of the customer and are generally not refundable.

6. Contact Us

For questions about refunds or to initiate a refund request, please contact:

BETTY BROWN WIGS LIMITED
First Floor Osborne House
20 Victoria Avenue
Harrogate, HG1 5QY
United Kingdom

Email: eroamsholliday@outlook.com
Phone: +44 7865 049129